Frequently Asked Questions About Purchasing Ping Assist Pro

Is my order secure?

The order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. You can tell that SSL is activated if you see a closed padlock in your browser window. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

What credit cards do you accept?

We accept credit/debit cards such as: Visa, Visa Electron, MasterCard, Maestro, American Express, DinersClub, JCB, PostePay, Discover(Novus) and Carte Bleue.


What currencies do you accept?

The accepted billing currencies are EURO and USD. Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).


What will happen after I place my order online?

You will immediately receive confirmation of the transaction after entering your order online.
You will also receive confirmation by e-mail.


When will I receive my product?

For downloadable products and instant payment methods like Credit Card or Paypal, the delivery information will be sent via your e-mail address, usually within a few minutes after an order has been successfully completed.

For physical products, delivery conditions are those displayed on the partner terms and conditions during the ordering process.


I have received a registration number. What should I do?

After the payment, you will get your personal registration key to your e-mail. You should enter this key in the software’s registration window. To access this window choose Registration menu item. After that, you can insert the key either from the clipboard.

How will I receive my invoice?

An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue an invoice immediately. For orders paid by wire transfer, check, or cash, you will first receive an order confirmation, and the invoice will be issued after payment is received.


Can I use my free e-mail address?

You can use your free e-mail account but it is recommended that you use a paid or business email address. Orders placed with free e-mail accounts can be subject to additional verifications.